Lorena Lovrić

Lorena Lovrić has a strong background in customer service and team leadership. Lorena served as a Director of Customer Service at Aterian, where they optimized processes and implemented AI tools to improve efficiency and customer experience. Prior to this, at SmashCommerce, they achieved a significant reduction in Average Handling Time and high Customer Satisfaction. Lorena also has experience with quality assurance and customer care at HelloFresh, showcasing their dedication to excellence in customer service.

Lorena Lovrić attended Gimnazija Karlovac from 2008 to 2012. Lorena then pursued a Bachelor's degree in Accounting and Finance at the Faculty of Economics & Business Zagreb from 2019 to 2022. In 2012 to 2017, they studied at the University of Zagreb, Faculty of Law. Additionally, Lorena attended the Harvard University's Summer School for Leadership in 2021 and the University College Dublin's Summer Law School on Corporate and Finance Law in 2015.