John Hope

John Hope is a seasoned professional with extensive experience in contact center operations and customer service management. Currently serving as a Senior Manager at MOHELA since July 2013, John has held various roles including Workforce Manager and Customer Service Supervisor. Previously, John managed teams at National Collection Management and Financial Asset Management Systems, Inc., focusing on employee development, performance tracking, and budget compliance. Additionally, John has a background in interpretive education from the Saint Louis Zoo, where innovative programs engaged over 200,000 visitors. An early career as a Service Representative at DialAmerica showcased strong customer issue resolution skills. John holds a BA in English from The University of Georgia and has completed graduate coursework in Education at Webster University.