Missouri Higher Education Loan Authority is a world-class customer service in Chesterfield.

Finance

MOHELA

MOHELA's headquarters in Chesterfield, MO, United States

This department focuses on supporting and advocating for customers, ensuring their needs are met and issues are resolved effectively.

Client Services

The Software Development Team at MOHELA focuses on creating, maintaining, and enhancing digital platforms that support loan servicing and customer interactions. The team collaborates on web development, mobile applications, Salesforce integration, e-learning solutions, and advanced analytics to ensure efficient and effective service for clients and stakeholders.

Software Development Team

The Business and Systems Analysts Team at MOHELA is responsible for analyzing and optimizing internal systems and processes. They oversee federal and financial reporting, ensure accurate loan servicing, and maintain the efficiency of human resources information systems. Additionally, they provide critical support through data analysis and reporting to enhance the company's customer service and operational effectiveness.

Business and Systems Analysts Team

The Security and Risk Management team at MOHELA is responsible for safeguarding the company's telecommunications infrastructure, ensuring data security, conducting thorough audits, managing compliance with federal regulations, mitigating risks, and handling customer complaints. Their goal is to protect the organization's assets and maintain a secure, compliant operational environment.

Security and Risk Management

The Information Technology team at MOHELA is responsible for maintaining and optimizing the company's technological infrastructure. This includes overseeing system engineering, software quality assurance, and operational support to ensure world-class customer service delivery. Key roles such as the CIO, Senior Technical Manager, and IT specialists collaborate to innovate, secure, and enhance the company's IT capabilities.

Information Technology

This department focuses on analyzing business needs and requirements to drive improvements and support decision-making.

Business Analysis

The Finance & Accounting Team at MOHELA manages the company's financial health by overseeing budgeting, financial reporting, payroll processing, and credit analysis. Key responsibilities include financial planning, ensuring compliance with financial regulations, and providing strategic insights to guide the company's fiscal decisions.

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Other teams

Software Development Team

Business and Systems Analysts Team

Security and Risk Management

Information Technology

Business Analysis

Finance & Accounting Team