Momentum Services is the company providing on board services on the high speed trains linking London to Paris, Brussels, Amsterdam, Rotterdam, Disneyland, Marseille and the French Alps through the Channel Tunnel.

Our goal is to improve our performance continuously, delight our customers by exceeding their expectations and promote the growth of our company.

We are based in London, Paris, Brussels and Amsterdam.

Rail

Transportation

Momentum Services Ltd

Momentum Services Ltd's headquarters in London, United Kingdom

Andrew David Hill

Liz Ismail

Fabio Croce Sebastiani

Karin Schoeters

Berge Ozgul

The Onboard Services team at Momentum Services Ltd is dedicated to delivering exceptional passenger experiences during high-speed train journeys. Comprising stewards, cabin crew, and onboard managers, the team ensures comfort, safety, and satisfaction by providing top-notch service, managing hospitality offerings, and addressing customer needs, all while promoting a welcoming atmosphere that reflects the brand's commitment to excellence.

Onboard Services

The Procurement and Logistics team at Momentum Services Ltd is responsible for sourcing high-quality products and services necessary for on-board train operations, ensuring efficient inventory management and stock control. They coordinate the logistics of supplies across multiple routes and locations, collaborate with various departments to optimize service delivery, and manage relationships with suppliers to enhance customer satisfaction and operational performance. Their efforts are crucial in delivering seamless and exceptional experiences for passengers traveling through the Channel Tunnel.

Procurement and Logistics

The Customer Experience Team at Momentum Services Ltd is dedicated to enhancing the overall travel experience for our passengers on high-speed trains. This team works collaboratively to develop innovative service offerings, monitor performance metrics, and ensure compliance with health and safety standards, all aimed at exceeding customer expectations and fostering loyalty across our London, Paris, Brussels, and Amsterdam routes.

Customer Experience Team

The Finance & Accounting team at Momentum Services Ltd is responsible for managing the company's financial health across multiple locations. This includes budgeting, forecasting, and financial reporting, as well as controlling food and beverage costs to optimize profitability. Their efforts support strategic decision-making and ensure compliance with financial regulations, facilitating the company’s goal of continuous improvement and customer satisfaction.

Finance & Accounting

The Human Resources Team at Momentum Services Ltd is responsible for managing employee relations, recruitment, and workforce development across multiple locations. They focus on fostering a positive workplace culture, ensuring compliance with labor laws, and supporting team members to enhance performance and customer satisfaction. By collaborating closely with management, they aim to align HR strategies with the company's goal of continuous improvement and exceptional service delivery.

Human Resources Team

The Customer Service and Support team at Momentum Services Ltd is dedicated to ensuring an exceptional travel experience for passengers on high-speed trains. Team members, including Eurostar Business Premier Lounge Concierges and Hosts, provide personalized assistance and hospitality, addressing customer needs and inquiries both on board and in the lounges. This team fosters a welcoming environment, aiming to exceed expectations and contribute to the continuous improvement of company performance.

Momentum Services Ltd

Org chart

Teams

Onboard Services

Procurement and Logistics

Customer Experience Team

Finance & Accounting

Human Resources Team

Customer Service and Support

Offices

Momentum Services Ltd

Org chart

Teams

Onboard Services

Procurement and Logistics

Customer Experience Team

Finance & Accounting

Human Resources Team

Customer Service and Support

Offices

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