Jon Potts is a senior strategic people leader with expertise in coaching and developing high-performing teams in the financial services sector. Currently serving as the Head of Customer Engagement and Onboarding at MoneyPlus, Jon is responsible for leading customer onboarding journeys and enhancing operational performance. Previously, Jon held roles as Contact and Digital Centre Manager at The West Brom and Member Relationships Director at Nationwide Building Society, showcasing a strong track record in business turnaround and operational excellence. Passionate about fostering a thriving workplace culture, Jon combines operational leadership with commercial understanding to drive sustainable growth and positive customer experiences.
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