Alexander V.

Strategic Customer Success Manager at MongoDB

Alexander V. has a diverse work experience spanning multiple industries. Alexander currently works at MongoDB as a Senior Customer Success Manager, where they serve as a Trusted Advisor to enterprise organizations and demonstrates the value of MongoDB to their IT strategy. Alexander also contributes to cultivating a vibrant and diverse culture at MongoDB. Prior to MongoDB, Alexander worked at Homeday GmbH as a Senior Operations Manager, where they established a strategic operational direction for the company and defined engagement deliverables and KPIs for Account Managers. Alexander also has experience at Microsoft, where they held roles such as Sales Operations Specialist, Quality Analyst, and Process Executive. In these roles, they improved ticket processing quality and duration, provided support for the Microsoft Partner Network, and became a Subject Matter Expert in the German Team. Additionally, Alexander worked at Insight Marketing & Branding Ltd. as a Marketing Event Manager.

Alexander V. pursued their education in a varied range of institutions and fields of study. From 2016 to 2020, they attended Freie Universität Berlin, where they obtained a Master's Degree in International Relations and Affairs. Prior to that, from 2006 to 2013, they studied at the University of Augsburg, earning a Master of Arts (MA) - Magister in American Literature and Culture. Alexander also received their high school education from the German International School New York, completing their studies from 2001 to 2004. Earlier in their academic journey, they attended the Alexander von Humboldt German International School Montreal from 1993 to 2001, though the specific degrees or fields of study during this period are unknown.

In addition to their formal education, Alexander V. has also obtained certifications outside of academia. In March 2020, they completed the AWS Cloud Practitioner certification from Amazon Web Services (AWS). This was preceded by their achievement of the ITIL® Foundation in IT Service Management certification from PeopleCert in June 2018.

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