Daniel B.

Daniel B. has a diverse work experience spanning several roles and companies. Daniel started their career as an IT Department Manager at Retravision, where they handled logistics and later transitioned into an IT manager role. At General Pants Co., they served as a Store Manager, leading the sales team and driving initiatives to exceed sales targets.

Daniel then joined Rackspace, where they held various positions. Daniel started as a Cloud Onboarding Specialist, providing technical support and onboarding customers to the Rackspace Cloud platform. Daniel then served as an SMB Service Delivery Manager, delivering customer service and managing relationships with a portfolio of customers. Later, they became an Enterprise Service Delivery Manager/Technical Account Manager, responsible for delivering Enterprise-Level Fanatical Support to select enterprise customers.

Currently, Daniel is working at MongoDB as a Customer Success Manager. Daniel has progressed through different seniority levels, starting as a Customer Success Manager and then becoming a Senior Customer Success Manager. In their current role as a Strategic Customer Success Manager, they focus on helping customers realize and maximize the value of their MongoDB subscriptions and services.

Throughout their work experience, Daniel has demonstrated strong customer relationship management skills, project management abilities, and technical expertise in various cloud platforms and technologies.

Daniel B. has a degree in Information Technology - Multimedia from TAFE NSW. In addition to their degree, they have obtained several certifications including ITIL V3 Foundations in IT Service Management from ITIL Certified in November 2017, VSP VMware Accreditation from VMware in December 2015, AWS Business Professional Accreditation from Amazon Web Services in September 2015, AWS Technical Professional Accreditation from Amazon Web Services in September 2015, and PRINCE2 Foundation from Prince2Training in May 2014. Daniel also has a certification as a Certified ScrumMaster® (CSM®) from Scrum Alliance, although the specific month and year of this certification are not provided.