James Mason is an experienced IT professional with a strong background in desktop support and system administration. Currently serving as an IT Support Specialist 3 at MongoDB since October 2022, James previously held the position of Senior Desktop Support Analyst at Groupon for over eight years, focusing on OSX and Windows platform support and Zoom telepresence. Prior roles include Desktop Support Technician at IT Alliance, where James facilitated the Windows 7 migration for the Teagasc project, and NOC Engineer at TelecityGroup. Additionally, James worked as a Systems Administrator at MoneyMate, handling a variety of tasks including desktop support and network connectivity issues. Education includes attendance at Christian Brothers in Crumlin and Liberties, CDVEC.
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