James Melbow

James Melbow is an experienced professional with a strong background in technical support and escalation management. Currently serving as a Senior Escalation Manager at MongoDB since January 2021, James previously held various roles at MobileIron from January 2011 to December 2020, including Escalation Manager. James has also held key positions at the Symbian Foundation, focusing on IT service delivery, and directed operations at Two Dogs Digital Limited, providing development and support to B2B clients. Additional experience includes IT management at Jack Wills Ltd, where IT infrastructure and support were significantly developed. James possesses a diverse skill set, including capabilities in cloud architecture, open-source technology management, and a unique contribution to promotional efforts through music composition.