Jil Richey

Jil Richey has a diverse work experience in the customer success field. Jil most recently worked as a Manager of Customer Success at MongoDB starting in January 2023. Prior to that, from June 2022 to January 2023, they served as the Director of Customer Success at Enlighted Inc, a leading proptech provider. Jil also worked as a Manager of Customer Success at BigCommerce from June 2020 to January 2022, and as a Senior Customer Success Manager from July 2018 to June 2020 at the same company. Before that, from July 2017 to June 2018, they worked as a Customer Success Manager at Alert Logic. Jil's earlier experience includes being a Manager of Customer Success at Mood Media from July 2014 to June 2017, and a Customer Success Representative at the same company from April 2013 to July 2014. Jil started their career as a Manager of Client Services and Program Development at Adept Engraving, LLC from September 2009 to September 2012.

Jil Richey completed their undergraduate education at Concordia College from 2005 to 2009. Jil obtained a Bachelor of Arts degree, majoring in Business, Spanish, and Music. In addition to their formal education, they also hold a certification in Change Management Tips for Leaders, which they obtained from LinkedIn in October 2021.