Jon F.

Jon F. has extensive work experience in the field of technical services and support. Jon began their career as a 3rd Line Support Analyst at UBC Media Group in 2003. From there, they worked as a Senior Systems Analyst at Sophos until 2008, where they managed systems analysis tasks. Jon then joined BSkyB as a Systems Administrator, responsible for managing the back-end and front-end infrastructure of the www.oddschecker.com website.

In 2009, Jon started working for the UK Ministry of Defence as a Team Leader, overseeing a team and managing a Linux-based data collection and distribution system. Jon also implemented automated build and management systems using Puppet Enterprise and Cobbler. After leaving the UK Ministry of Defence in 2013, Jon joined Rackspace as a Linux Systems Administrator II, supporting enterprise segments and working with Redhat Enterprise Linux environments.

In 2014, Jon began working at ObjectRocket - a Rackspace company as a Customer Data Engineer, providing support for MongoDB, MySQL, Hadoop, Cassandra, Redis, and Elasticsearch. Jon also collaborated with the development team to suggest improvements and new features.

Jon's next role at ObjectRocket was a Support Manager, where they built a support team from scratch and mentored engineers. Jon successfully managed platform upgrades and implemented ITIL best-practices. In 2018, Jon transitioned to the role of Technical Services Manager at MongoDB, further demonstrating their expertise in technical services. Finally, in 2022, they were promoted to Senior Manager Technical Services, showcasing their growth within the company.

Jon F. has a diverse education history. Jon completed a Master of Business Administration (MBA) program at AGSM @ UNSW Business School from 2019 to 2022. Prior to that, Jon obtained a Higher National Certificate (HNC) in Business & Information Systems from Buckinghamshire New University, although the start and end years for this degree are not provided.

In addition to their formal education, Jon also holds several certifications. In 2018, they obtained the ITIL® Intermediate Certificate in IT Continual Service Improvement from PeopleCert, as well as the ITIL® Intermediate Certificate in IT Service Design. In 2017, Jon obtained the ITIL® Intermediate Certificate in IT Operational Support and Analysis. Jon also received the BCS Professional Member (MBCS) designation from BCS, The Chartered Institute for IT in 2016. Other certifications include the ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in 2016, the Introductory Certificate in Project Management from APM in 2008, and the RHCE certification from RedHat in 2005.