Joseph Caswell is a seasoned technical professional with extensive experience in providing technical support and engineering services across various technology sectors. Currently serving as a Senior Technical Services Engineer at MongoDB since December 2022, Joseph previously held the same position at MongoDB from May 2017 to February 2022. Prior roles include Software Developer at Helium Inc, Senior Customer Service Engineer at Basho Technologies, and Technical Support Engineer at eSoft, where Joseph specialized in customer communications and technical problem-solving. Joseph's foundational experience includes IT Infrastructure Administrator, Technical Support Supervisor, and Technical Support Representative positions at Fused Solutions, along with military service as a Patriot Operator/Mechanic in the US Army. Joseph holds knowledge in database management, network security, customer service, and operational support across both cloud-based and traditional environments.
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