Sharon McCaughan

Sharon McCaughan is the Director of Technical Services at MongoDB, where they drive service excellence and customer success. With extensive experience in program management and leadership across top global technology companies, including Microsoft, Dell EMC, and New Relic, Sharon has developed a strategic, customer-centric, and collaborative approach to management. They emphasize operational reform and efficiency, successfully managing teams across multiple regions while fostering strong relationships with stakeholders. Sharon holds a B.Sc. in Computer Science and Applied Computing from Ulster University.