Steve Bain

Knowledge Manager, Technical Services at MongoDB

Steve Bain has a diverse work experience spanning multiple industries and roles. Steve recently worked as a Manager of Technical Services at MongoDB starting in 2022. Prior to that, they served as a Technical Communication Consultant at Toyota Research Institute from 2021 to 2022, where they handled various technical information and communication projects. Before that, starting in 2018, Steve worked as a Technical Communication Management Consultant independently. In this role, they managed multiple communication teams and produced customer-facing product content, training curriculum, and developer resources.

Steve also has experience as an Instructor in the Technical Communication Certificate Program at the British Columbia Institute of Technology from 2008 to 2019. Steve developed and taught business and technical communication courses, created courseware for in-class and online teaching, and assessed student progress.

In 2017, Steve worked as a Manager of Technical Communications at CA Technologies, where they led a team of information developers and implemented process improvements. From 2016 to 2017, they served as a Manager of Product Education and Customer Success at Teradici, where they recruited and managed a team to enhance the customer experience and improve content quality.

Steve's earlier experiences include consulting as a Technical Communicator at Definio.ca from 2014 to 2016, directing Learning Solutions and Technical Communication at Polycom from 2010 to 2014, and working as an Official Guide Author and Web Content Developer at Corel Corporation from 1994 to 2009.

Based on the provided information, Steve also worked as a self-employed Book Author, Technology Writer, and Presenter from 1993 to 2004. During this time, they authored numerous books, contributed articles to trade journals, and presented at industry events.

Steve Bain has an education history that includes attending the British Columbia Institute of Technology and the Algonquin College of Applied Arts and Technology. Steve also attended the Ottawa School of Art. However, specific details such as degree names and fields of study are not provided.

In addition to their education, Steve Bain has obtained several certifications. Steve holds a Basic Coastal Cruising Certification (ASA 103) and a Basic Keelboat Sailing Certification (ASA 101) from the American Sailing Association. Steve also has an Advanced Open Water Diver certification from NAUI Worldwide. Furthermore, Steve Bain holds a Private Aircraft Pilot certification from Transport Canada - Transports Canada. The year and month of when each certification was obtained are also provided.

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Timeline

  • Knowledge Manager, Technical Services

    December, 2022 - present