Patrick Guimet has extensive experience in customer relations and management within the retail sector, primarily at Monoprix since September 2008. Currently serving as Chef de Département Relation Client in the division Expérience Client, Patrick is responsible for consolidating customer satisfaction KPIs for Monoprix and Naturalia. Previous roles include leading the omnichannel and e-commerce customer relations department, where Patrick enhanced customer service productivity through technical solution architecture and data management via APIs. Earlier positions involved establishing Naturalia's customer service, managing consumer relations at Coca-Cola for MRM//McCann, and overseeing marketing programs at Webhelp. Patrick holds multiple degrees in European economics and geopolitics from various prestigious universities.
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