Philippe Olives

Philippe Olives is an experienced professional currently serving as Chef de Service SAV E-commerce at Monoprix since August 2012, overseeing a team of approximately fifty in customer service for e-commerce activities across multiple communication channels. Prior roles at Monoprix include Chef de projet relation clients, where project management focused on enhancing customer experience, and Coordinator relation clients, which involved improving efficiency in customer interactions and crisis management. Philippe's earlier experience includes project management in communication and events with the Union Nationale des Associations de Sauveteurs Secouristes, and roles in customer satisfaction and sales at Canal+ and Leroy Merlin, respectively. Philippe holds a Master 2 in Marketing and has completed various degrees at institutions including IAE Nice and IUT Nice Côte d'Azur, reflecting a strong academic background in commercial techniques and project management.