Raphael Rusterholtz is an experienced professional in IT service management and human resources, currently serving as Responsable Delivery Service and Administrateur Ivanti ISM at Monoprix since July 2016, responsible for the technical and functional administration of the ITSM tool. Prior experience includes project management with a focus on Windows 7 migrations at Alcyane and Allianz, roles in human resources management at Musée du Jeu de Paume, Computer Associates, and Crit Intérim, as well as administrative support at Déclarations URSSAF. Raphael Rusterholtz holds a Master 2 in Human Resources from Sup des RH, and has obtained ITIL Foundation certifications, including an updated version in December 2023.
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