Amanda Carlin

Amanda Carlin has a diverse work experience history. Amanda began their career at Monzo Bank in May 2017 as part of the Customer Operations team. Amanda provided customer support through various channels and contributed to back-office tasks. In October 2017, they were promoted to Squad Captain, where they trained and coached new recruits and assisted with the hiring of other Squad Captains. Amanda also actively participated in process improvement initiatives during their time in this role. In January 2020, Amanda took on a secondment as an Outsourcing Manager, where they supported the setup of an outsourcing partner and ensured effective collaboration between Monzo and the partner. Amanda returned to their previous role as a Financial Crime Manager and was later promoted to the position of Financial Crime Operations Manager- Law enforcement and senior investigations in September 2021. Throughout their tenure at Monzo, Amanda demonstrated leadership skills, analytical abilities, and a commitment to team development and performance analysis. Prior to their time at Monzo, Amanda worked at Caffè Nero as a Barista and at City and Sportsters Bar as a Bar and Training Supervisor and Bar Staff. In these roles, they gained experience in customer service, team management, and training. Overall, Amanda Carlin has a strong background in financial crime operations, customer service, and team leadership.

Amanda Carlin attended Edinburgh Napier University from 2013 to 2017, where they pursued a Bachelor of Arts degree in Criminology.