Amy S. is a seasoned professional currently serving as a Senior Customer Journey and Implementation Manager at Monzo Bank, focusing on Vulnerability, Accessibility, and Bereavement since October 2020. In this role, Amy S. oversees the Collections and Recoveries processes to ensure they are appropriate for vulnerable customers and comply with regulatory standards. Prior to Monzo Bank, Amy S. held various positions at Barclays from March 2015 to October 2020, including AVP - Operational Transformation Manager, where responsibilities included leading change initiatives within Merchant Services and utilizing LEAN analysis and automation for operational efficiency. Earlier experience includes roles at Nationwide Building Society from 2012 to June 2015, where Amy S. worked as a Personal Banking Manager and Customer Consultant. Amy S. holds multiple A Levels in Economics, Business Studies, Government & Politics, and Communication & Culture from Northampton College.
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