Carla A.

Carla A. is an experienced Product Manager specializing in financial health user experiences at Monzo Bank, where responsibilities include defining product strategy and overseeing execution to support customers facing financial challenges. Carla has led the Financial Health Recoveries Platform Squad, implementing essential infrastructure for recovering funds post-default. Previous roles included a contract position as a Financial Difficulties Systems Analyst, where efforts focused on aligning technical capabilities with business objectives. At Lendable, Carla served as Collections & Recoveries Systems Lead, optimizing processes and achieving rapid implementation of key systems. Carla's background includes roles in collections and recoveries, contributing to improved customer engagement and satisfaction. Carla has also participated in the Summer of Code program, focusing on skills in Python and Javascript, and has an educational background in Electromechanical Engineering from two distinguished institutions.