Elizabeth A.

Elizabeth A. is an accomplished Risk and Controls Director at Monzo Bank, where they lead the Disputed Transactions and Complaint Operations. With a strong background in operations leadership and customer service, Elizabeth has successfully managed high-performing teams and implemented scalable processes that prioritize customer experience and compliance. Previously, they held various roles at institutions such as RBS and the Financial Ombudsman Service, consistently focusing on delivering effective change management and risk mitigation strategies. Their expertise in leveraging AI and automation further enhances business efficiency and service delivery.