Jack Miller

Jack Miller has extensive experience in complaint management and operational roles within various organizations. Currently a Senior Complaint Support Expert at Monzo Bank since June 2021, Jack has successfully handled complex cases involving Ombudsman participation and financial liability. Previous positions at Monzo include Complaints Team Manager and Senior Operations and Financial Crime Complaints Specialist, where Jack demonstrated leadership, coaching, and expertise in complex complaint handling. Prior experience includes roles at Ombudsman Services and Ofgem, where Jack developed analytical and administrative skills in remote work settings. Jack's career commenced in customer service roles, evolving from a Bar/Restaurant Supervisor to a Retentions Advisor, reflecting a strong foundation in managing customer relationships and complaints. Education includes a Diploma of Higher Education in Business, Management, Marketing, and Related Support Services from City of Glasgow College.