Jackie McCarry is an experienced leader in user research with over 20 years of expertise in shaping product strategies and driving organizational growth. Currently serving as the Lead User Researcher at Monzo Bank, Jackie previously held key positions at Virgin Media O2, Travis Perkins plc, and E.ON, where they developed and executed research strategies that informed product development and enhanced user experiences. Jackie has a BSc in Psychology from the University of Leicester and has obtained certifications in usability and user experience, as well as market and social research.
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