Jake C. is a Senior Specialist in Business Banking Operations at Monzo Bank since May 2023, focusing on managing complex escalations and upholding high customer service standards. Prior experience includes roles at Freetrade, where responsibilities involved excelling in customer service metrics and training initiatives, and Cuckoo, where Jake contributed to operational improvements and customer satisfaction. Earlier experience at Santander UK as a Customer Service Specialist complements a solid background in customer service. Jake holds a Bachelor of Arts in Music Journalism from The University of Huddersfield and has completed A levels in ICT, Media, and Business.
This person is not in the org chart
This person is not in any teams
This person is not in any offices