Jay Pearson is a seasoned banking professional currently serving as a Senior Operations Manager for Personal Banking at Monzo Bank since January 2024. Prior experience includes over two decades at M&S Bank, where roles encompassed Senior Customer Solutions Manager, Deputy Head of Contact Centre, Head of Region for the North of England/Scotland, and Contact Centre Department Manager. In these positions, responsibilities ranged from leading multi-functional support teams to managing extensive contact center operations and branch networks. Jay Pearson's academic accomplishments include a Master of Science in Retail and Digital Banking from Cranfield University and a Chartered Banker Diploma in Retail Banking from The Chartered Banker Institute.
This person is not in any teams
This person is not in any offices