Jen Lambourne is a seasoned professional with extensive experience in technical program management and writing. Since January 2020, Jen has held multiple roles at Monzo Bank, including Technical Programme Manager, Chief of Staff to the CTO, and Knowledge Management Lead. Prior to Monzo Bank, Jen served at the Government Digital Service from May 2016 to January 2020 as Head of Technical Writing, Lead Technical Writer, and Technical Writer. Jen's career began at Inviqa as a Content Manager from March 2014 to May 2016, and earlier as an Account Executive at Text100 from July 2012 to February 2014. Jen holds a BA in English Literature from Cardiff University, earned between 2009 and 2012.
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