Kimani Gabriel

Kimani Gabriel is an experienced Operational Excellence Manager at Monzo Bank, specializing in Fincrime, Fraud, and Disputes since December 2020. Responsibilities include service and tactical planning, forecasting, process improvement, risk management, data analysis, and project management. Previous roles at Monzo include Assurance Service Manager and Complaints Service Manager, focusing on quality assurance, customer journey mapping, and operational efficiency. Prior to Monzo, Kimani served as a CS Operations Project Lead at Booking.com, contributing to global performance initiatives and workload distribution systems. Additional experience includes team management roles at Konecta UK/Santander, emphasizing risk management and client relations. Kimani holds a Bachelor's degree in History and Economics from the University of Buckingham and has a strong educational foundation in economics and business.