Lesley Millar has extensive experience in the financial services sector, having held various leadership roles since 2001. Starting as a Claims Manager at Scottish Provident, Millar focused on customer experience for protection and death claims. Subsequently, Millar served as Operations Manager at Royal London, where responsibilities included developing service propositions and managing employee engagement. As Head of Banking and Insurance Services at Sainsbury's Bank, Millar led outsourced operations and change programs, emphasizing continuous improvement in a regulatory environment. Currently, Millar is the Senior Outsourcing Operations Manager at Monzo Bank. Millar holds an ACII degree in Insurance, Pensions, and Investments from Linlithgow Academy.
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