Lloyd Bragger

Lloyd Bragger serves as a Complaints Senior Manager at Monzo Bank, where responsibilities include driving the complaints strategy for a team of approximately 250 FTEs and ensuring high quality outcomes through effective oversight of the customer journey and risk management. Previously, Lloyd Bragger held several roles at Barclays from 2012 to 2021, including Compliance Policy Manager, where the focus was on implementing policies to manage conduct and financial crime risks in compliance with various regulations, and Policy Advisor, translating complex regulations into actionable guidance. Lloyd Bragger's expertise also encompasses root cause analysis and providing technical support for large-scale complaint handling operations. Lloyd Bragger holds a degree in Management & Leadership from Anglia Ruskin University.