Mark K. has extensive experience in both firefighting and quality assurance within the banking sector. Currently serving as a Leading Firefighter at the London Fire Brigade since June 2016, Mark K. is instrumental in advancing London's Safety plan for improved fire safety. Concurrently, as a Quality Assurance Specialist at Monzo Bank since July 2017, Mark K. ensures operational efficiency and adherence to regulatory standards. Prior experience includes roles as Control Quality Manager and Assurance Manager at NatWest, where responsibilities encompassed risk management and operational compliance. Mark K. also held the position of Branch Manager at RBS, leading a team to deliver exceptional customer experiences and meet business objectives. This diverse background combines leadership in emergency services with a strong commitment to customer-focused banking practices.
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