Megan Hurst is a professional with extensive experience in fraud operations and customer service, currently serving as a Fraud Change Partner at Monzo Bank since October 2019. Megan has held various roles at Monzo, including COps Training Facilitator for Fraud Operations, Fraud Specialist, Learning and Development Trainer for Fraud & Disputes, and APP Fraud Investigator. Since March 2020, Megan has specialized in fraud investigations and also worked as an Internal/External Coach and Customer Operations Representative. Prior to Monzo, Megan worked as a Sales Advisor at New Look and served as a Student Advisor at Cardiff University, where involvement included open day volunteering for the School of English, Communication and Philosophy. Megan holds a Bachelor of Arts in English Literature from Cardiff University and has completed coursework at San Francisco State University.
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