Murray B. is currently the Director of Financial Crime Customer Operations at Monzo Bank, bringing extensive experience in operations management within the financial sector. Previously, they held the position of VP, Head of Fraud Operations at JPMorgan Chase & Co. and served as Head of Contact Centre at Blackcircles.com from 2017 to 2022. Murray has demonstrated success in managing large teams, focusing on fraud prevention and customer support, and has been recognized for their operational and investigatory skills. They hold a BA in Business and Enterprise from Edinburgh Napier University and a Diploma in Biological Sciences from the University of Strathclyde.
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