Neil Kelley

Neil Kelley has a diverse work experience spanning over two decades. Neil currently holds the position of Director of Operations at Monzo Bank since November 2022. Prior to this, they served as the Head of Partner Operations & Process Excellence at Zopa from November 2021 to November 2022. In 2019, Neil worked as a Senior Operations Manager at Zopa from December 2019 to August 2020. Neil has also had an extensive tenure at Capital One, where they held various managerial roles. These include Transformational Change (Risk Operations) - Senior Manager from March 2018 to November 2019, Head of Fraud Operations & Process (Senior Manager) from January 2016 to March 2018, Fraud Operations & Agile Delivery Manager (Manager Level) from August 2015 to January 2016, Fraud Operations & Agile Scrum Delivery Manager (Principal Associate) from January 2015 to August 2015, Fraud Change + Customer Experience Manager (Principal Associate) from May 2014 to December 2014, Supplier Management & Project Delivery (Principal Associate) from November 2013 to May 2014, CQC Area Manager (Principal Associate) from June 2012 to November 2013, Risk Operations Customer Insight Team (Senior Associate) from September 2010 to June 2012, Offshore Supplier Manager (Senior Associate) from August 2008 to September 2010, Front Line Manager (Associate) from August 2007 to October 2008, Call Centre Manager (Associate) from March 2005 to August 2007, Collections Supervisor from January 2003 to March 2005, and Collections Call Centre Agent from June 2001 to January 2003. Neil Kelley's work experience demonstrates a strong background in operations, partner management, risk operations, fraud operations, agile delivery, customer experience, and project management.

Neil Kelley attended Kimberley School from 1991 to 1998. No specific degree or field of study has been mentioned.