Phil Taylor

Phil Taylor has extensive experience in customer service and complaints management, currently serving as the FOS Complaints Manager at Monzo Bank since June 2019, where responsibilities include managing complaints and disputes. Previously, Phil held roles at Monzo Bank as an FOS Expert and in Customer Operations. Prior to Monzo, Phil worked at Tesco from January 2011 to January 2013 as a Customer Service Manager, guiding and coaching a team to achieve performance targets. Phil's career began at Barclays, where from June 2005 to May 2011, responsibilities included supporting financial advisers and coaching new team members in a business support role.