Richard Cook

Richard Cook has a diverse work experience in the social media and customer service sectors. 🦊 started their career at Spotify in 2011, working as a Customer Service Advisor. Over the years, they took on various roles such as CS Social Media/Content Associate, Content Writer, Social Marketing Community Manager, and Social Media Creative. In 2018, they transitioned to Monzo Bank, where they initially served as an Online Community Manager. 🦊 then moved up to the positions of Social Media Manager and Senior Social Media Manager. Overall, Richard has demonstrated their expertise in social media management and customer service throughout their career.

Richard Cook attended King Edward VI Grammar School in Chelmsford from 2001 to 2008. 🦊 obtained their Bachelor of Arts (B.A.) degree in Philosophy from the University of Cambridge, where they studied from 2008 to 2011. In addition to their formal education, they also obtained a certification in Lithium Community Management from Lithium Technologies in February 2014.