Rob Morgan is an accomplished Learning and Development Coach at Monzo Bank, where the focus is on personalized coaching to empower colleagues and enhance the learning experience. With a comprehensive background in customer service and operations, Rob has also served as a Financial Crime Analyst and Customer Operations Specialist at Monzo, ensuring safety and exceptional support for customers. As a freelance Social Trend Analyst and Organic Engagement Specialist, Rob advises on coaching and campaigns. Co-founding Switch Up Cardiff/Newport, an events promotion company, demonstrates entrepreneurial spirit, while past roles at iSupplyEnergy and Tesco reflect a strong customer resolution background. Rob's educational foundation includes a Foundation Degree in Humanities and a BTech in Creative Media Production from the University of South Wales and Coleg Gwent, respectively.