Rob Scratchley is a globally experienced contact centre Resource and Capacity Planning Professional, currently serving as the Director at Delius Consulting Ltd. With a robust background of over 25 years, Rob has driven operational best practices across various sectors, including Financial Services and Utilities. Past roles include leadership positions at American Express, Virgin Atlantic, and RSA, where they excelled in resource optimization and workforce planning. Rob's expertise extends to managing complex stakeholder relationships and implementing advanced resource planning practices throughout the UK and Europe.
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