Rupert Williams

Senior Operations Manager (payments) at Monzo

Rupert Williams has a diverse work experience spanning several industries. Rupert began their career in 2011 as a Visitor Entrance Warden at The Royal Household, where they provided information to visitors about the palace's artefacts and works of art. In 2012, they worked for London 2012, first as a Volunteer Recruitment Assistant, then as a Training Centre Assistant, and finally as an International Dignitary Programme Regional Coordinator, managing the support activities of sports ministers visiting London for the Olympic Games.

In 2013, Rupert joined AEG as a Guest Relations Assistant, responsible for providing assistance to guests. Rupert then worked at Edwin Doran Sports Tours - TUI Travel as an International Sports Tour Operator, coordinating and delivering sports tours and creating travel itineraries.

In 2016, Rupert joined Sportsworld Ltd as a Ticket & Tour Coordinator for the Rio 2016 Olympics, where they handled ticket distribution, liaised with Olympic committees and sporting federations, and set up and managed the Spanish Sportsworld office. Rupert also worked at Osper as a Community Team Member, providing customer support, and later as a Community Team Lead, responsible for managing the team and ensuring customer satisfaction.

Since 2017, Rupert has been working at Monzo Bank, starting as a Customer Operations member, then transitioning to a Payments Analyst role, and finally becoming an Operations Manager. In these roles, they have been responsible for various operational and analytical tasks, ensuring efficient and effective payment processes and overall customer satisfaction.

Rupert Williams studied at Swansea University from 2007 to 2011, where they obtained a Bachelor of Arts degree in Spanish and TEFL. Prior to that, there is no available information about their education, but it is known that they attended Richmond upon Thames College at some point.

Links

Timeline

  • Senior Operations Manager (payments)

    April 1, 2024 - present

  • Operations Manager

    March, 2020

  • Payments Analyst

    April, 2018

  • Customer Operations

    October, 2017