Sky Patterson is an experienced customer service and financial health advisor, having worked at Sweaty Betty as a Customer Care Advisor from November 2020 to November 2022, where outstanding support was provided through telephony, live chat, and email, consistently exceeding personal KPIs. Currently serving as a Financial Health Advisor at Monzo Bank since June 2023, Sky focuses on assisting customers in financial difficulty, implementing support measures, and conducting sensitive conversations. Additionally, Sky's role includes developing and delivering training programs and e-learning resources as a Learning and Development Specialist. Prior experience includes a position as a Customer Service Representative at Teleperformance from September 2019 to November 2020. Sky is currently pursuing CIPD Level 3 Foundation Certificate in People Practice, expected between 2024 and 2025.
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