Neil Applebee is an experienced Customer Service and People Director with a strong background in retail and regulated industries. Currently serving as the Senior Contact Centre Manager at Morrisons, Neil leads a multi-million-pound Contact Centre Transformation Programme. Previously, Neil held the position of Group People Services Director at Lowell, overseeing HR operations across multiple regions. With 18 years of diverse experience, Neil has successfully driven customer service improvement initiatives and strategic talent management in various leadership roles, showcasing a blend of financial acumen and people leadership. Neil's educational credentials include a BSc in Managerial & Administrative Studies and the Chartered Global Management Accountant designation.
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