Darshak Modi is a Customer Experience Manager with over 15 years of diverse experience, progressing from Software Engineer to Project Manager. Currently, they handle Tier 1 to Tier 3 Telecom customers, focusing on IT Service Management and Network Management while implementing AI technologies to optimize business processes. Previously, they served as a Technical Project Manager at STL - Sterlite Technologies Limited, overseeing end-to-end project management and customer support. Darshak holds a Master's degree in Computer Engineering from Gujarat Technological University and a Bachelor's degree in Information Technology from Sardar Patel University.
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