John Muckridge has over 25 years of experience in sales, operations, and customer experience management within the industrial distribution sector. Currently serving as the Manager of Customer Experience at Motion since September 2017, Muckridge previously held various roles at Applied Industrial Technologies, culminating in the position of North Atlantic Area Sales & Operations Manager. Significant achievements include consistently exceeding net profit growth targets by over 12% annually, enhancing service center quality results by 67%, and reducing invoice rework errors. Muckridge played a key role in implementing SAP ERP, achieving substantial reductions in inactive and overall inventory, and increasing gross margins. A strategic thinker, Muckridge has successfully developed customer relationships that resulted in significant revenue growth and implemented innovative sales processes and pricing strategies. Educational credentials include an MBA in International Business from Salem International University and a BS in Marketing from Youngstown State University.
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