The Motorist Assurance Program (MAP) is dedicated to strengthening the relationship between the motorist and the automotive service and repair industry; through education and the creation of industry standards.

The Motorist Assurance Program addresses important consumer needs:

Communication

The Motorist Assurance Program has essentially provided the standards the auto repair industry has long needed. The industry recognized that, and came together and developed a series of Uniform Inspection and Communication Standards.

The guidelines give consumers the information they need to make an educated decision on repairs for their vehicle. The customer, shop and technician use the guidelines to agree on the work the shop will do on his or her vehicle, thus eliminating confusion or mistrust.

Uniformity

Repair shops that participate in the Motorist Assurance Program display a decal. They agree to adhere to the MAP Pledge of Assurance to Customers, and the Standards of Service. Consumers benefit from:

Better understanding of the vehicle's problem(s) and what repairs are "Required" v. "Suggested" utilizing standards developed by industry experts;
Uniformity of recommendations from one shop to another when the customer seeks a second opinion from another participating facility.

Motorist Assurance Program

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Teams

Offices