Terry Harding

Terry Harding is an experienced leader in technology and service delivery with a career spanning over three decades. Currently serving as the Head of Tooling Practice at Mozaic Services Limited since March 2022, Terry drives improvements in performance and agility for IT and digital leaders through collaborative consulting. Previously, as the Regional Senior Manager for Customer Delivery at ServiceNow, Terry oversaw implementations across the UK and managed a team of engagement managers. Terry's diverse experience includes roles such as Manager of Customer Success at Rackspace, Head of Professional Services at Epicor, and Programme Director at E2open, where significant client implementations were achieved. Terry also has a solid foundation in professional services management from positions at Verint and earlier roles at Avaya and Aspect, showcasing expertise in resource management, team building, and performance coaching.