Ignacio Tapia

Ignacio Tapia is an experienced professional with a diverse background in customer success and recreation management. Currently serving as a Partnership Manager and previously as a Customer Success Manager and Customer Success Expert at Mozio since September 2022, Ignacio has developed expertise in enhancing customer satisfaction. Prior experience at Norwegian Cruise Line Holdings Ltd. includes roles as Recreation Manager, where Ignacio drove improvements in guest experiences and provided training for a team of over 30 members, as well as Recreation Supervisor and Recreation Staff, focusing on achieving revenue goals and organizing special events. Ignacio holds a degree in Football Tactical Analysis from Universidad Empresarial 'Siglo 21', a qualification from Steiner Training Academy, and a degree in Physical Education from Instituto San Miguel, complemented by an IELTS score of 7.5 from the British Council.