MPB
Lana Lambert is an experienced professional in customer experience and service management, currently serving as the Global Customer Experience Manager at MPB since January 2022. Previously, Lana held roles including Customer Service Manager at The Stem, Customer Service & Retention Manager at Igloo Energy, and Client Relations Senior Manager at Capita, where Lana progressed from Team Manager to Senior Manager. Lana's career also includes positions as Customer Service Manager at edwards, Complaints Team Leader at Stonewater, and Complaints Team Lead at HSBC. Lana holds a Master of Arts in Creative Writing & Literature from the University of Southampton and a Bachelor of Arts in English Language and Literature from the University of Brighton.