Frank Velez

Frank Velez is a skilled IT professional currently serving as a Service Desk Analyst at Mphasis since January 2023. Velez has prior experience as an IT Technician at Sam Houston State University, where responsibilities included troubleshooting computer systems and assisting faculty, staff, and students. Earlier roles include an IT Technician position at GI Alliance, focusing on user account management and network updates across the DFW metroplex, and guest services at Atlantic Hotels Group, where Velez was responsible for guest satisfaction and training new staff on technical software. Velez holds a Bachelor of Science degree in Computer and Information Systems Security/Information Assurance from Sam Houston State University and has also attended Collin College and Colorado State University Pueblo.