Kiran Yadav is an ITSM Process Consultant and ITIL® Expert with 13 years of experience in IT infrastructure management and ITIL-based service management across various industries, including automotive, telecom, and healthcare. Kiran has served as a Principal Infrastructure Engineer at Mphasis from 2009 to 2012 and currently holds the position of Senior Principal Infrastructure Engineer at the same company. Kiran is an ITIL certified professional with expertise in process and service design for IT service management processes and has experience in conducting training and driving service improvement initiatives. Kiran is pursuing a Bachelor's degree in Electrical Engineering and an Executive MBA in Business Administration, with studies at Bharati Vidyapeeths College of Engineering and Symbiosis Institute of Management Studies.
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