Muthukumar G is a Technical Architect at Mphasis, specializing in Contact Center AI, IVR, and CTI technologies. With over 19 years of experience in the contact center domain, Muthukumar has previously held roles at Real Soft, Inc., Servion Global Solutions, LatticeBridge Infotech Pvt. Ltd., Cognizant, and VMware, where they contributed to various IVR implementations and integrations across multiple platforms. Muthukumar earned a Bachelor of Engineering in Information Technology from KSR College of Technology. Currently, they work on kore.ai products, having implemented innovative solutions for clients in the medical field.
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