Pruthvika S is a Senior Infrastructure Engineer at Mphasis, where they support contact centers with the Genesys tool, focusing on technical queries and identity management solutions. They hold a Bachelor of Engineering in Civil Engineering from Sri Venkateshwara College of Engineering and previously worked as a System Analyst at Tata Consultancy Services, gaining expertise in L1 Windows troubleshooting and customer satisfaction metrics. Pruthvika's technical skills are complemented by their ability to conduct training sessions that enhance workplace communication efficiency.
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